Feature • Shared Inbox
Shared inbox for website inquiries so your team can follow up faster.
PingLead gives your team one place to review conversations, captured lead details, and inquiry context without messy handovers.
A better way to manage website conversations
Instead of losing inquiries in scattered channels, your team gets a structured place to review conversations and act with better context.
Why teams use shared inbox
- See website conversations in one shared place
- Review captured lead details with the chat history
- Let team members follow up with better context
- Reduce missed ownership and messy handover between staff
What teams can do inside the inbox
Conversation history
Review what the visitor asked before your team replies.
Team visibility
Let staff see inquiry progress instead of relying on scattered messages.
Follow-up flow
Move faster from conversation to lead handling and next action.
Best when multiple people handle inquiries
Shared inbox is especially useful when leads need follow-up, handoff, or review by different staff in sales, support, or operations.
Related pages
Give your team one shared place to manage website inquiries
Improve follow-up speed, reduce confusion, and keep inquiry history visible to the right people.